Best AI receptionists for clinics and hospitals (2026)

The best AI receptionists for clinics answer patient calls around the clock, book appointments and hand the hard calls to staff. Here are 12 that clinics and hospitals use in 2026: three each from the US, the UK and India, and three more from Australia, Canada and Germany. Every fact below comes from the vendor’s own site.

The list is grouped by market, not ranked, because the first question is whether a tool works where you are: your rules, your patients’ languages and your practice system. After that, it comes down to how it charges.

At a glance

12 tools, grouped by market and not ranked. No vendor paid to be listed, and Zeroic isn't affiliated with any of them. Links and prices checked on October 3, 2026, from each vendor's own site.

Tool	Best for	Market	Pricing
United States
Hello Patient	Specialty and multi-site practices on ModMed, athenahealth or eClinicalWorks	US	On request
Zo by Zocdoc	Medical practices and call centers that want phone booking straight into the EHR	US	On request
Arini	Dental practices and groups on Open Dental, Dentrix or Denticon	US	On request
United Kingdom
InTouchNow	NHS GP surgeries that want every call answered without a queue	UK	£1.00 per call; calls passed back to reception aren't charged
EMMA by QuantumLoopAI	NHS GP surgeries that want to end the 8am phone queue	UK	On request
ViveoAI	Dental practices in the UK and Ireland, from single sites to groups	UK and Ireland	From £349/month per location (Core, 500 minutes)
India
Aarvox	Hospitals that want every call answered in their patients' languages	India	₹5.5/min, falling to ₹4.75/min at full scale
Voxerra	Clinics that want after-hours and overflow calls answered	India	From ₹4,999/month
ConnectAI	Clinics that want inbound and outbound calls handled by one agent	India	From ₹800/month, plus ₹4/min for calls
Australia, Canada and Germany
Helen by Healthengine	GP clinics in Australia on Best Practice or Pracsoft	Australia	On request
Strello	Primary care and specialist clinics in Canada	Canada	On request
Dr.wait	GP and specialist practices in Germany	Germany	From €129/month excl. VAT (400 minutes)

United States

Hello Patient

Best for specialty and multi-site practices on ModMed, athenahealth or eClinicalWorks · US

AI assistant (Mia) that answers patient calls and texts, books appointments, runs intake and answers insurance questions.

• Integrates with EHRs including ModMed, AdvancedMD, NextGen, eClinicalWorks, athenahealth and Veradigm
• Says it is HIPAA compliant and SOC 2 Type 2 certified, with a BAA on every client
• Books appointments 24/7 across 20+ specialties

Hello Patient pricing: On request (pricing page)

Zo by Zocdoc

Best for medical practices and call centers that want phone booking straight into the EHR · US

Zocdoc's AI phone assistant that answers patient calls, collects insurance and books right into your EHR.

• Answers unlimited calls at the same time, 24/7
• Says it is HIPAA compliant and SOC 2 certified
• Lets patients talk in their preferred language and routes urgent calls

Zo by Zocdoc pricing: On request (pricing page)

Arini

Best for dental practices and groups on Open Dental, Dentrix or Denticon · US

AI receptionist for dental practices that answers every call, books appointments and escalates to your team only when needed.

• Serves dental groups of all sizes
• Integrates with OpenDental, Dentrix, Denticon and Eaglesoft Source
• Says it is HIPAA compliant and signs a BAA with every customer Source

Arini pricing: On request (pricing page)

United Kingdom

InTouchNow

Best for NHS GP surgeries that want every call answered without a queue · UK

AI receptionist for NHS GP surgeries that answers every patient call, books doctor and nurse appointments and submits triage requests.

• Says 150+ NHS surgeries use it, with AI completing up to 70% of incoming calls
• Registered as a Class I medical device (UKCA) and compliant with DCB 0129 and DCB 0160
• 85+ languages; hands the call to reception when it detects frustration

InTouchNow pricing: £1.00 per call; calls passed back to reception aren't charged (pricing page)

EMMA by QuantumLoopAI

Best for NHS GP surgeries that want to end the 8am phone queue · UK

AI receptionist for NHS GP surgeries that answers every patient call within three rings and ends the 8am bottleneck.

• Says it is the first DTAC-certified AI reception platform
• Passes patient information straight to your consultation platform, such as Accurx Source
• Gives no clinical advice; tells urgent callers to call 999 or 111

EMMA by QuantumLoopAI pricing: On request (pricing page)

ViveoAI

Best for dental practices in the UK and Ireland, from single sites to groups · UK and Ireland

AI voice receptionist for dental practices that answers calls 24/7, books into the practice system and routes emergency calls.

• Books into Dentally, Aerona, EXACT, CareStack and Sensei
• Month to month, no long-term contract; 14-day live pilot
• GDPR compliant and registered with the ICO

ViveoAI pricing: From £349/month per location (Core, 500 minutes) (pricing page)

India

Aarvox

Best for hospitals that want every call answered in their patients' languages · India

AI voice receptionist for hospitals that answers every call, recovers missed calls and books OPD appointments in 12+ Indian languages.

• Switches language mid-call when the caller does
• Works by forwarding your existing line: no new hardware and no PMS integration
• Routes urgent cases to your team

Aarvox pricing: ₹5.5/min, falling to ₹4.75/min at full scale (pricing page)

Voxerra

Best for clinics that want after-hours and overflow calls answered · India

AI voice receptionist for Indian healthcare practices that answers calls 24/7 in 11 Indian languages, books appointments and hands off to staff.

• Google Calendar integration; practice-system and EMR integrations coming soon
• Says it is fully compliant with India's DPDP Act 2023

Voxerra pricing: From ₹4,999/month (pricing page)

ConnectAI

Best for clinics that want inbound and outbound calls handled by one agent · India

AI voice agent that answers and places clinic calls 24/7, logs every call and hands off to reception when needed.

• Places outbound calls for reminders, follow-ups and confirmations Source
• Every call transcribed and logged in a Call Logs dashboard Source
• Tuned for Indian-English accents and common Hindi phrasing Source

ConnectAI pricing: From ₹800/month, plus ₹4/min for calls (pricing page)

Australia, Canada and Germany

Helen by Healthengine

Best for GP clinics in Australia on Best Practice or Pracsoft · Australia

AI receptionist for GP clinics, available 24/7, that books, reschedules or cancels appointments directly in your practice system.

• Works with practice systems including Best Practice and Pracsoft
• 30+ languages; handles several calls at once with no wait
• Hands calls that need a person to staff with the caller's context

Helen by Healthengine pricing: On request (pricing page)

Strello

Best for primary care and specialist clinics in Canada · Canada

AI receptionist that picks up on your clinic's existing line, books and changes appointments, and sends reminders.

• Says it handles up to 70% of patient calls without staff
• Integrates with TELUS Health, OSCAR, Accuro, Juno, eClinicalWorks and Epic
• Says it is PHIPA and PIPEDA compliant; supported by Canada Health Infoway

Strello pricing: On request (pricing page)

Dr.wait

Best for GP and specialist practices in Germany · Germany

AI phone assistant for medical practices in Germany that takes every call, books appointments, answers questions and takes prescription orders.

• Cancellable monthly, with no minimum term
• Hosted in Frankfurt; says calls aren't recorded or used to train AI models

Dr.wait pricing: From €129/month excl. VAT (400 minutes) (pricing page)

How to choose an AI receptionist for a clinic

In the US, get the BAA in writing. A US practice can’t let an AI receptionist hear patient health information without a signed business associate agreement. Arini says it signs one with every customer, and Hello Patient says it has one on every client. Ask for the document, not the badge.

In the UK, ask for the NHS paperwork. GP practices buying an AI receptionist will be asked about clinical safety and data standards. InTouchNow lists DCB 0129 and DCB 0160 and registration as a medical device, and EMMA says it is DTAC-certified. In Europe, ask where call data is stored: Dr.wait hosts its platform in Frankfurt.

In India, test the languages your patients speak. Aarvox says it handles 12+ Indian languages and switches mid-call, Voxerra lists 11, and ConnectAI’s voice agent is tuned for Indian English and Hindi. A demo in English proves little for a hospital in Chennai or Kolkata: call the demo line in Tamil or Bengali, and give it a name and a phone number to repeat back.

Check the integration with your exact system. A receptionist that books straight into your practice system saves your staff the re-keying. Strello lists TELUS Health, OSCAR, Accuro, Juno, eClinicalWorks and Epic, and Helen works with Best Practice and Pracsoft. Aarvox goes the other way: it needs no integration and works by forwarding your existing line.

Work out the price at your call volume. The tools here charge in three ways. Aarvox charges by the minute, InTouchNow by the call (and nothing for calls passed back to reception), and ViveoAI and Dr.wait a monthly fee with a set number of minutes. The US healthcare tools quote on request.

When building your own makes sense

Buying is the right call for most single practices. Building your own starts to make sense for a clinic group or hospital when:

• Your booking or hospital system isn’t on anyone’s list. Then every tool above falls back to forwarding calls or sending staff a summary.
• Your patients speak several languages. Language support varies widely between tools, so test each language your patients use; you may need a voice you can tune yourself.
• Your triage rules are your own. Specialty-specific questions, referral checks and payment rules are where generic scripts fall short.
• Your volume is high. At enough calls a month, per-minute pricing can cost more than running your own system.

That’s the kind of system we build: a voice agent wired into your own booking system, in your patients’ languages, with your rules for when a call goes to a person. We’ve written up what goes into a production voice agent, and our AI development team can scope one with you, including telling you plainly if one of the tools above would do the job instead.

Frequently asked questions

Is an AI receptionist HIPAA compliant?

Some say they are, but for a US practice the claim isn't enough: you need a signed business associate agreement (BAA) before the receptionist hears any patient health information. Arini says it signs one with every customer, and Hello Patient says it has one on every client. Ask for the document before a pilot.

How much does an AI receptionist for a clinic cost?

It depends on the market and how the vendor charges. In the UK, InTouchNow charges £1.00 per call and ViveoAI starts at £349 a month per location. In India, Aarvox charges ₹5.5 a minute and Voxerra starts at ₹4,999 a month. In Germany, Dr.wait starts at €129 a month. The US healthcare tools on this list quote on request.

Is there an AI receptionist that speaks Indian languages?

Yes. Aarvox says it handles 12+ Indian languages and switches mid-call when the caller does, and Voxerra lists 11. ConnectAI's voice agent is tuned for Indian English and Hindi. Test the languages your patients actually speak, including names and phone numbers, before choosing.

Do AI receptionists work for NHS GP surgeries?

Several are built for them. InTouchNow says 150+ NHS surgeries use it and lists DCB 0129 and DCB 0160 compliance, and EMMA says it is the first DTAC-certified AI reception platform. Ask any vendor for its clinical safety and data protection documents before a pilot.

When should a clinic build its own AI receptionist?

When none of the tools fits how the clinic works: a booking system no vendor integrates with, languages the tools don't handle well, triage rules specific to your specialty, or call volume high enough that per-minute pricing costs more than running your own. A small single-location practice is almost always better off buying.